❓ FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Everything you need to know about our traditional Kathiawadi recipes, sun-drying techniques, dispatch timelines, and jar packaging.

🫙 100% Homemade & Sun-Dried 🚚 Pan-India Express Shipping
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100% Sun-Dried Recipes

No artificial preservatives or synthetic vinegars. Crafted traditionally using raw fruit, sun-drying, and cold-pressed oil.

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1–2 Day Express Dispatch

Orders are freshly packed in multi-layer protective packaging and dispatched from our Virar kitchen within 1–2 business days.

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Transit Damage Warranty

Cracked jar or oil leakage? Send us a quick photo on WhatsApp within 24 hours of delivery for a free, instant replacement.

📖 HELP & KNOWLEDGE BASE

Explore Popular Help Topics

Our pickles are prepared following authentic heritage recipes from Gujarat's Kathiawar region. We source seasonal raw mangoes and red chillies, sun-dry them naturally, and pickle them in small handcrafted batches with cold-pressed mustard oil and hand-pounded spices. Zero artificial colors, flavorings, or chemical vinegars.

Due to natural preservation using salt, turmeric, and cold-pressed mustard oil, unopened jars stay fresh for up to 12 months. Once opened, keep the jar tightly sealed, store in a cool dry place, and always use a clean, dry spoon to avoid moisture contamination.

Refrigeration is not mandatory because traditional oil-cured pickles stay preserved naturally. However, keeping the jar in a refrigerator helps maintain color brightness and crunchiness, especially in hot and humid climates.

We dispatch all orders from our kitchen within 1 to 2 business days. Delivery times depend on location: Metro cities (Mumbai, Delhi, Bangalore, Ahmedabad) take 2–4 business days; rest of India takes 4–7 business days. You will receive live WhatsApp and SMS tracking updates.

Every glass jar is individually encased in thick honeycomb bubble cushioning, sealed with tamper-evident tape, and shipped inside heavy-duty corrugated shipping boxes. This reduces breakage risk to under 0.1% across thousands of deliveries.

We offer a 100% Free Replacement Guarantee for any transit damage. Simply snap a clear photo or short video of the damaged box and cracked jar, and WhatsApp us within 24 hours of delivery. We will ship out a fresh replacement immediately at zero extra cost.

Due to strict food hygiene, safety, and health guidelines, we cannot accept physical returns of consumable food items once delivered. However, if there is a quality issue, damaged jar, or incorrect item sent, we immediately replace it.

We accept all major prepaid payment options including UPI (Google Pay, PhonePe, Paytm), Net Banking, Debit/Credit Cards (Visa, MasterCard, RuPay), as well as Cash on Delivery (COD) across eligible PIN codes.

Yes! We specialize in customized artisanal gift boxes for weddings, festivals (Diwali, Navratri), and corporate events. Contact us via WhatsApp (+91 9324809074) or email us at support@arhamfoods.co.in for special bulk pricing.

💬 STILL HAVE QUESTIONS?

Need Custom Assistance?

Our kitchen team is available Mon-Sat to help you choose the perfect Kathiawadi pickle or assist with your order.

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